客户管理类外贸术语 (343个) | 外贸术语大全

中间商Middleman 代理商Agent 经销商Distributor 独家代理Sole Agent 一般代理General Agent 佣金代理Commission Agent 买断Outright Purchase 寄售Consignment 客户维护Customer Maintenance 客户流失Customer Churn 出口商Exporter 进口商Importer 供应商Supplier 采购商Buyer 资信调查Credit Investigation 资信报告Credit Report 客户背景调查Background Check of Client 订单跟踪Order Tracking 订单状态Order Status 已确认订单Confirmed Order 已发货订单Shipped Order 已完成订单Completed Order 已取消订单Cancelled Order 订单变更Order Change 订单取消Order Cancellation 订单合并Order Consolidation 订单拆分Order Split 缺货订单Back Order 积压订单Backlog 订单履行Order Fulfillment 订单管理Order Management 客户关系管理CRM (Customer Relationship Management)供应商管理Supplier Management 客户满意度Customer Satisfaction 客服专员Customer Service Specialist 在线聊天Live Chat 即时通讯Instant Messaging 客户管理CRM (Customer Relationship Management)客户分级Customer Segmentation 客户跟进Customer Follow-up 客户回访Customer Visit 客户忠诚度Customer Loyalty 新客户开发New Customer Acquisition 老客户维护Existing Customer Retention 客户推荐Referral 客户转介绍Customer Referral 客户案例Case Study 客户见证Testimonial 客户评价Customer Review 客户反馈Customer Feedback 客户服务Customer Service 售前服务Pre-sales Service 客户关系Customer Relationship 客户价值Customer Value 客户生命周期Customer Lifecycle 客户获取成本CAC (Customer Acquisition Cost)客户终身价值LTV (Lifetime Value)潜在客户开发Lead Generation 销售线索Sales Lead 线索培育Lead Nurturing 线索评分Lead Scoring 线索转化Lead Conversion 线索管理Lead Management 线索挖掘Lead Prospecting 线索列表Lead List 线索数据库Lead Database 线索质量Lead Quality 线索数量Lead Volume 线索来源Lead Source 线索渠道Lead Channel 线索跟进Lead Follow-up 线索分配Lead Assignment 线索追踪Lead Tracking 线索分析Lead Analysis 线索报告Lead Report 线索工具Lead Tool 线索软件Lead Software 线索平台Lead Platform 线索系统Lead System 线索流程Lead Process 线索策略Lead Strategy 线索计划Lead Plan 线索目标Lead Goal 线索指标Lead Metric 线索KPILead KPI 线索ROILead ROI 邮件轮换客服中心Rotation Service Center 邮件轮换呼叫中心Rotation Call Center 邮件轮换SalesforceRotation Salesforce 现有客户Existing Customer 老客户Old Customer / Repeat Customer 新客户New Customer 大客户Key Account / Major Account 重点客户VIP Customer 普通客户Regular Customer 流失客户Churned Customer 休眠客户Dormant Customer 活跃客户Active Customer 意向客户Interested Customer 询盘客户Inquiry Customer 成交客户Closed Customer 未成交客户Unclosed Customer 客户分类Customer Segmentation 客户档案Customer Profile / Customer File 客户数据库Customer Database 客户名单Customer List 客户来源Customer Source 客户渠道Customer Channel 客户需求Customer Need 客户痛点Customer Pain Point 客户预算Customer Budget 客户决策链Decision-Making Chain 客户联系人Customer Contact 采购负责人Purchasing Manager 采购经理Procurement Manager 采购总监Procurement Director 老板/决策人Boss / Decision Maker 中间人Middleman / Intermediary 终端客户End User / End Customer 分销商Distributor 采购方Purchasing Party 供货方Supply Party 客户拜访Customer Visit 上门拜访On-site Visit 电话拜访Phone Call Visit 视频会议拜访Video Conference Visit 展会拜访Trade Show Visit 工厂参观Factory Tour / Plant Visit 客户来访Customer Visit (Inbound)接待客户Receive Customer 接机Airport Pickup 安排住宿Arrange Accommodation 商务宴请Business Dinner / Business Entertainment 客户见面会Client Meeting 初次接触First Contact 初次沟通Initial Communication 初步洽谈Preliminary Negotiation 深入洽谈In-depth Negotiation 条款谈判Terms Negotiation 谈判策略Negotiation Strategy 谈判底线Bottom Line 让步Concession 妥协Compromise 双赢Win-Win 僵局Deadlock / Stalemate 破冰Break the Ice 建立信任Build Trust 建立关系Build Relationship 关系维护Relationship Maintenance 关系升级Relationship Upgrade 关系破裂Relationship Breakdown 客户粘性Customer Stickiness 客户留存率Customer Retention Rate 客户流失率Customer Churn Rate 客户转化率Customer Conversion Rate 客户口碑Customer Reputation 客户纠纷Customer Dispute 客户索赔Customer Claim 客户退货Customer Return 客户退款Customer Refund 客户取消订单Order Cancellation 客户询价Price Inquiry 客户报价Quotation 重新报价Re-quotation 价格调整Price Adjustment 价格优惠Price Discount 批量折扣Volume Discount 现金折扣Cash Discount 促销价Promotional Price 特价Special Price 最低价Best Price / Rock-bottom Price 目标价Target Price 市场价Market Price 成本价Cost Price 出厂价Ex-factory Price 批发价Wholesale Price 零售价Retail Price 含税价Tax-inclusive Price 不含税价Tax-exclusive Price 价格条款Price Terms 价格谈判空间Negotiation Room 价格敏感度Price Sensitivity 性价比Cost Performance 客户比价Price Comparison 竞争对手报价Competitor Quotation 客户压价Price Bargaining 客户砍价Haggle / Bargain 价格底线Price Floor 利润空间Profit Margin 薄利多销Small Profit, Quick Turnover 客户订单Customer Order 追加订单Additional Order 紧急订单Urgent Order 大订单Large Order 小订单Small Order 混合订单Mixed Order 订单进度Order Progress 订单延误Order Delay 订单准时率On-time Delivery Rate 订单完成率Order Fulfillment Rate 订单分配Order Allocation 订单审核Order Review 订单录入Order Entry 订单处理Order Processing 订单执行Order Execution 订单交付Order Delivery 订单关闭Order Closure 客户跟进频率Follow-up Frequency 跟进计划Follow-up Plan 跟进记录Follow-up Record 跟进日志Follow-up Log 跟进提醒Follow-up Reminder 跟进工具Follow-up Tool 跟进邮件Follow-up Email 跟进电话Follow-up Call 跟进短信Follow-up SMS 跟进微信WeChat Follow-up 跟进WhatsAppWhatsApp Follow-up 跟进SkypeSkype Follow-up 跟进LinkedInLinkedIn Follow-up 跟进拜访Follow-up Visit 跟进会议Follow-up Meeting 跟进报告Follow-up Report 跟进策略Follow-up Strategy 跟进时机Follow-up Timing 跟进节奏Follow-up Pace 跟进周期Follow-up Cycle 跟进效果Follow-up Effect 跟进转化Follow-up Conversion 跟进漏斗Follow-up Funnel 跟进自动化Follow-up Automation 客户关怀Customer Care 节日问候Holiday Greeting 生日祝福Birthday Wishes 客户生日Customer Birthday 客户纪念日Customer Anniversary 客户感谢信Thank-you Letter 客户贺卡Customer Greeting Card 回访记录Revisit Record 回访报告Revisit Report 回访反馈Revisit Feedback 回访总结Revisit Summary 客户流失预警Churn Warning 客户挽回Customer Win-back 客户挽留Customer Retention 客户激活Customer Reactivation 客户升级Customer Upgrade 客户降级Customer Downgrade 客户合并Customer Consolidation 客户转移Customer Transfer 客户交接Customer Handover 客户分配Customer Assignment 客户认领Customer Claim 客户共享Customer Sharing 客户私有化Customer Privatization 客户保护Customer Protection 客户冲突Customer Conflict 客户撞单Customer Overlap 客户报备Customer Registration 客户备案Customer Filing 客户归属Customer Ownership 客户资源Customer Resource 客户资产Customer Asset 客户数据Customer Data 客户信息Customer Information 客户隐私Customer Privacy 客户保密Customer Confidentiality 客户政策Customer Policy 客户流程Customer Process 客户系统Customer System 客户平台Customer Platform 客户工具Customer Tool 客户管理软件CRM Software 客户管理表格Customer Tracking Sheet 客户管理台账Customer Ledger 客户管理报表Customer Report 客户管理指标Customer KPI 客户管理目标Customer Goal 客户管理策略Customer Strategy 客户管理技巧Customer Skill 客户管理经验Customer Experience 客户管理案例Customer Case 客户管理最佳实践Best Practice 客户管理误区Customer Pitfall 客户管理挑战Customer Challenge 客户管理趋势Customer Trend 客户管理创新Customer Innovation 客户管理数字化Digital Customer Management 客户管理智能化Smart Customer Management 客户管理数据化Data-driven Customer Management 客户管理精细化Refined Customer Management 客户管理标准化Standardized Customer Management 客户管理体系Customer Management System 客户管理流程优化Process Optimization 客户管理效率Efficiency 客户管理成本Cost 客户管理效益Benefit 客户管理价值Value 客户管理文化Culture 客户管理理念Philosophy 客户管理思维Mindset 客户管理心态Attitude 客户管理情商Emotional Intelligence 客户管理沟通Communication 客户管理倾听Listening 客户管理同理心Empathy 客户管理耐心Patience 客户管理诚信Integrity 客户管理专业Professionalism 客户管理服务意识Service Awareness 客户管理响应速度Response Speed 客户管理解决问题Problem Solving 客户管理决策Decision Making 客户管理执行力Execution 客户管理团队Team 客户管理协作Collaboration 客户管理跨部门Cross-department 客户管理全球化Globalization 客户管理本地化Localization 客户管理文化差异Cultural Difference 客户管理时差Time Zone Difference 客户管理语言障碍Language Barrier 客户管理邮件礼仪Email Etiquette 客户管理电话礼仪Phone Etiquette 客户管理商务礼仪Business Etiquette 客户管理餐桌礼仪Table Etiquette 客户管理送礼礼仪Gift Etiquette 客户管理谈判礼仪Negotiation Etiquette 客户管理合同礼仪Contract Etiquette 客户管理跟进礼仪Follow-up Etiquette 客户管理回访礼仪Revisit Etiquette 客户管理RFM模型RFM Model 客户管理CLV模型CLV (Customer Lifetime Value)客户管理NPS模型NPS (Net Promoter Score)客户管理KANO模型KANO Model 客户管理SWOT分析SWOT Analysis 客户管理PDCA循环PDCA Cycle 客户管理OKR管理OKR (Objectives and Key Results)客户管理KPI考核KPI Assessment 客户管理CRM系统CRM System 客户管理ERP系统ERP System 客户管理SCM系统SCM System 客户管理OA系统OA System

客户管理 类外贸术语

客户管理类外贸术语