Scratch

Scratch is a common surface defect term in foreign trade cargo inspection, referring to linear or flaky damage on the surface of goods caused by friction, scraping, or improper handling. It usually does not penetrate the material but affects appearance and may even reduce product value. It is commonly seen in metal products, plastic parts, glass, electronic product casings, furniture, etc. Usage scenarios include: customer complaints, inspection reports (such as QC reports), claim negotiations, and contract quality clauses. Notes: It is necessary to clarify the severity of the scratch (such as length, depth, whether it affects function), whether it is within the acceptable range (such as AQL sampling standards), and whether it is an original factory defect or caused by transportation. Unlike a dent, a scratch is a linear surface damage, while a dent is a local depression; compared with abrasion, a scratch emphasizes linear marks caused by sharp objects. It is recommended to stipulate acceptable scratch standards in the contract (such as 'no obvious scratches' or 'scratch length not exceeding 2mm') and retain photographic evidence.