Free Repair

Free Repair is a common term in international trade after-sales service, referring to the seller providing repair services for product failures reported by the buyer at no charge (including labor and/or parts costs) during the warranty period or as agreed in the contract. It is commonly used in export contracts for durable goods such as machinery, electronic products, and components. Notes: 1) The scope of free repair should be clearly defined (whether shipping costs and on-site service fees are included); 2) It is usually linked to the Warranty Period, and the start date (e.g., shipment date, arrival date, or acceptance date) should be agreed upon; 3) It should be distinguished from 'Free Replacement,' which involves direct replacement rather than repair; 4) If damage is caused by improper use by the buyer, the seller may not be obligated to provide free repair; 5) The repair response time, repair method (return-to-factory repair or on-site repair), and liability allocation should be agreed upon. As opposed to 'Paid Repair,' free repair is a quality assurance commitment by the seller that helps enhance customer trust but requires precautions against abuse by the buyer.