Warranty Policy is a commitment clause in international trade whereby the seller provides free repair, replacement of parts or the entire unit for sold goods within a specified period. It typically specifies the warranty scope, duration, exclusions, and claim procedures, and is an important part of the contract. Usage scenarios include: product export contracts, after-sales service agreements, e-commerce platform sales terms, etc. Notes: 1) The warranty period should be clear (e.g., 12 months), with the starting point often being the bill of lading date or arrival date; 2) Distinguish warranty from guarantee—the former focuses on repair, the latter on quality commitment; 3) Clarify whether labor costs, freight, and consumable parts are included; 4) Different countries have mandatory warranty regulations (e.g., 2 years in the EU). Compared with 'after-sales service,' a warranty policy is more specific and time-bound; compared with 'quality assurance,' a warranty is a remedial measure at the execution level. Foreign trade practitioners need to specify it in detail in the contract to avoid disputes.
📝 Examples
1. According to the contract, the warranty policy for this product is 12 months from the bill of lading date, with free replacement of parts for non-human damage, but the buyer bears the round-trip freight. (Note: specifies warranty period, starting point, and cost sharing)
2. Our warranty policy does not cover damage caused by improper use or unauthorized repair, and all warranty claims must be submitted within 30 days after receipt of goods. (Note: lists exclusions and claim time limit)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner