Customer Compensation Confirmation

Customer Compensation Confirmation is a formal document or communication term in foreign trade after-sales processes. It refers to the act by which the seller (or repair service provider) proposes a compensation plan to the customer for product quality issues, repair delays, or additional losses caused during repair, and the customer explicitly accepts the compensation in written form (such as email or confirmation letter). Usage scenarios include: equipment failure after export, the seller assumes repair responsibility, but during repair the customer suffers production stoppage or incurs extra costs, and both parties negotiate for the seller to provide compensation (e.g., free replacement parts, extended warranty, cash compensation). Notes: The confirmation content must be specific (compensation amount, method, time nodes), and written records should be kept to avoid subsequent disputes; it differs from 'Claim Confirmation', which focuses on the customer actively filing a claim, while this term emphasizes the customer's acceptance confirmation after the seller proactively offers compensation; it also differs from 'Repair Confirmation', which only confirms repair completion and does not involve compensation.