Quality Claim

A Quality Claim refers to a buyer's demand for compensation from a seller in international trade after receiving goods and finding that their quality does not conform to the contract (e.g., below sample standards, defective, or specifications mismatch). This term is commonly used in foreign trade contracts, letters of credit, and dispute resolution. Usage scenarios include: the buyer filing a claim within the inspection period, both parties negotiating compensation amounts, or resolving through arbitration/litigation. Notes: The buyer must file the claim within the contractual claim period and attach an inspection certificate issued by an authoritative inspection body; the seller should pay attention to quality clauses, inspection standards, and exemption clauses in the contract. Unlike a 'quality objection,' a claim seeks specific remedies such as economic compensation or return of goods; compared to a 'return,' a claim does not necessarily involve returning goods and may request a price reduction, replacement, or compensation for losses. Compared to 'non-conformity in quality,' a claim is a legal action actively taken by the buyer. Foreign trade practitioners should clarify the basis, time limit, and evidence for claims to avoid losing rights due to overdue filing or insufficient evidence.