Airline

In foreign trade terminology, 'Customer Management of Airlines' (English: Airline) typically refers to a freight forwarder or logistics service provider managing customer relationships with airlines, i.e., treating airlines as customers or partners rather than merely as carriers. This term is used in air export scenarios, emphasizing the establishment of long-term, stable cooperative relationships with airlines to obtain better freight rates, space guarantees, and priority services. Usage scenarios include: freight forwarders signing block space agreements with airlines, applying for contract rates, and handling peak season space shortages. Precautions: When treating airlines as customers, attention should be paid to their route networks, flight frequencies, aircraft capacity, transshipment capabilities, and service quality; at the same time, distinguish between the different roles of 'airline' as a carrier and as a customer. Difference from other terms: Ordinary 'customer management' targets direct customers or peers, while 'Customer Management of Airlines' specifically refers to the management of upstream capacity providers, belonging to upstream supply chain relationship maintenance. Foreign trade practitioners should regularly communicate with airline sales representatives to learn about the latest freight rates and promotional policies, and use systems to record cooperation history to optimize air freight costs.