Insurance Claim

Customer management insurance claim in foreign trade refers to the act of the insured (usually the exporter or importer) filing a compensation request with the insurance company when goods suffer losses covered by the policy during transportation, loading/unloading, or storage. It is part of after-sales risk handling in customer relationship management. Use cases include: cargo damage or shortage caused by natural disasters or accidents during sea, air, or land transport; buyer refusal to accept goods or default on payment with credit insurance coverage; shortage or breakage found at destination port inspection. Precautions: First, before claiming, confirm whether the loss falls within the coverage of the insured risk and check the deductible and compensation limit; Second, submit the claim notice within the time limit specified in the policy (e.g., 60 days or 1 year) and prepare documents such as bill of lading, invoice, packing list, inspection report, and original policy; Third, the claim amount is usually calculated based on CIF value plus markup, but deductible and salvage value must be deducted. Differences from other terms: Insurance Claim focuses on post-event claims, while Risk Management focuses on pre-event prevention; unlike Freight Forwarder Claim, which targets the forwarder's liability, this targets the insurance company's liability. Good claim management helps maintain customer trust and reduce bad debt losses.