Customer Terms

Customer Terms are personalized transaction conditions formulated for specific customers in foreign trade contracts, typically covering payment methods, delivery time, discounts, return policies, dispute resolution, etc. They differ from standardized General Terms and are tailored based on customer tier, transaction history, credit status, etc., aiming to maintain key customer relationships or control risks. Usage scenarios include: signing long-term agreements with major customers, first cooperation with new customers, or when customers request special arrangements. Precautions: Ensure Customer Terms do not conflict with the main contract or international trade practices (such as Incoterms); they should be clearly stated in writing, avoiding oral promises; regularly review to prevent risks from changes in customer credit. The difference from 'Sales Terms' is that Sales Terms are standard conditions unilaterally set by the seller, while Customer Terms are personalized agreements negotiated by both parties, focusing more on customer relationship management. Unlike a 'Framework Agreement,' Customer Terms usually target specific orders or projects.