Customer Requirement

Customer Requirement refers to the specific conditions explicitly stated by overseas buyers in inquiries, orders, or contracts, covering product specifications, packaging, certifications, delivery time, payment terms, inspection standards, etc. Usage scenarios include: confirming requirements before quotation, sampling before production, inspection before shipment, handling complaints, etc. Precautions: Written confirmation (e.g., email, PI) is required to avoid verbal promises; distinguish between 'hard requirements' (e.g., CE certification) and 'soft preferences' (e.g., color); timely assess feasibility and cost, do not blindly accept; different from 'Customer Need', which is broader, while 'Customer Requirement' is a specific executable instruction. The difference from 'customer complaint' is that requirements are raised beforehand, while complaints are dissatisfaction afterward. Foreign trade practitioners should respond item by item, noting which can be met and alternative solutions, and keep communication records to prevent disputes.