Customer Compensation Acceptance

Customer Compensation Acceptance is a term in foreign trade after-sales service, referring to the customer's agreement to accept the seller's compensation plan for losses or extra costs incurred during the repair process. Usage scenarios: When an exported product malfunctions and requires repair, and the repair causes customer downtime, secondary damage, or additional freight costs, the two parties negotiate compensation, and the customer finally confirms acceptance in writing or by email. Precautions: ① Compensation acceptance should have a clear written record to avoid subsequent disputes; ② It is necessary to distinguish 'compensation acceptance' from 'liability determination'; the former only indicates that the customer agrees to the plan and does not mean waiving other claims; ③ Compensation forms can be refunds, discounts, free parts, or deductions from the next order; ④ It is different from 'return acceptance', which involves the return of the entire batch of goods, while this term only refers to compensation in the repair process. Difference: Unlike 'claim acceptance', claims usually target large losses or contract breaches, while repair compensation is mostly small, operational compensation. It is recommended to note in the email 'This acceptance is without prejudice to any other rights' to reserve rights.