In foreign trade, a Repair Record refers to a written or electronic document created when goods, equipment, or parts are repaired. It details the repair time, fault description, repair measures, replaced parts, repair personnel, and acceptance results. It is commonly used in after-sales service, return-for-repair, claim evidence, and quality dispute resolution. Unlike an 'Inspection Report,' a repair record focuses on the repair process rather than initial quality; unlike a 'Warranty Card,' it records actual repair actions rather than warranty promises. In practice, note that: repair records should be authentic, complete, and traceable, preferably signed or stamped by both parties; if return-for-repair is involved, it must be consistent with customs declaration information; when used as claim evidence, it should prove that the fault was not caused by buyer misuse. Additionally, cross-border repairs require attention to origin, tariffs, and warranty terms to avoid missing tax-free repair eligibility or legal disputes due to missing records.
📝 Examples
1. The faulty water pump returned by your company has been repaired by our engineers. A detailed repair record is enclosed. Please check and confirm. (Note: The exporter provides a repair record to the importer as after-sales evidence.)
2. Because the equipment malfunctioned within the warranty period, we used the repair record to claim replacement parts and labor costs from the supplier. (Note: The importer uses the repair record to make a quality claim against the exporter.)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner