Repair Request

A Repair Request is a formal written document in the after-sales process of foreign trade, referring to a request submitted by the buyer to the seller or manufacturer for repair after the goods have quality problems or are damaged. Usage scenarios include: equipment failure during the warranty period, damage during transportation, or non-human damage during use. Precautions: clearly describe the fault, product model, quantity, purchase date, contract number, and warranty status, and attach photos or video evidence; distinguish between a 'Repair Request' and a 'Return/Exchange Request'—the former requires repair, while the latter requires replacement or refund; also pay attention to the exclusions in the warranty terms. Unlike a 'Claim', a repair request usually does not directly involve compensation, but rather requires the performance of warranty obligations. In foreign trade contracts, the repair response time, the party bearing the costs, and the responsibility for return shipping should be agreed upon to avoid disputes.