Exchange Policy

Exchange Policy is a common after-sales clause in foreign trade contracts. It refers to the rules under which the buyer, after receiving the goods, may request the seller to replace goods of the same quantity, model, or value within a specified period due to quality defects, specification mismatches, or transport damage. Usage scenarios include: contract quality assurance clauses, after-sales agreements, and e-commerce platform return and exchange rules. Notes: It is necessary to clarify the trigger conditions for exchange (such as non-human damage), the exchange period (such as within 30 days after receipt), cost bearing (usually the seller bears freight), whether substitutes are allowed, and the differences between exchange and return, repair, and claims. Unlike a return policy, an exchange policy does not involve a refund and is only an exchange of goods. Unlike a warranty policy, exchange usually targets early-stage defects, while warranty targets failures during use. In foreign trade, Incoterms and applicable law should be considered to avoid disputes.