Return Confirmation is a written or electronic document in foreign trade through which the buyer or seller, after receiving a return request, formally agrees to the return and confirms the relevant terms. Use scenarios include: the buyer requests a return due to quality issues, wrong shipment, market changes, etc.; after review, the seller issues a Return Confirmation specifying the return address, return deadline, refund or exchange method, and the party bearing costs. Precautions: once issued, a Return Confirmation is generally regarded as both parties reaching an agreement on the return matter and is legally binding, so the return reason, cargo condition, and liability attribution must be carefully verified; for cross-border returns, customs duties, customs clearance, and logistics costs must also be considered. Difference from other terms: Return Authorization emphasizes the authorization action, while Return Confirmation emphasizes mutual consent and confirmation of terms; Refund Confirmation only addresses the refund step, whereas Return Confirmation may include exchange or repair.
📝 Examples
1. Regarding your request to return 10 boxes of electronic components, after verification by our quality inspection department, we agree to the return. We hereby issue this Return Confirmation. Please return the goods to the designated warehouse within 7 days after receiving this confirmation. The freight shall be borne by us. (Note: The seller agrees to the return and specifies the return deadline and cost bearing.)
2. According to Article 5 of the contract, because the goods specifications do not match the order, we hereby send you this Return Confirmation. Please arrange an exchange after confirming receipt. The additional costs incurred by the exchange shall be borne by you. (Note: The buyer requests an exchange and clarifies responsibility and follow-up arrangements through the Return Confirmation.)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner