Land Freight

Customer Management Land Freight refers to the logistics process in international trade where goods are transported from origin to destination via road or rail, combined with systematic management of customer needs, orders, cargo status, and service experience. Use cases include: border trade, transport between landlocked countries, the land segment of multimodal transport, and local delivery for cross-border e-commerce. Precautions: clarify the division of transport responsibility (e.g., risk transfer points under terms such as FCA, CPT, DAP), completion and verification of land transport documents (e.g., CMR consignment note), customs declaration and transit procedures for cross-border land transport, and cargo tracking and exception handling. Difference from other terms: Land Freight emphasizes the mode of transport, while Customer Management emphasizes maintaining customer relationships; compared with Sea Freight and Air Freight, land freight is more flexible but heavily affected by geographical and political boundaries. Foreign trade practitioners need to combine land freight operations with customer management, for example, by updating land freight status in real time through a TMS system to improve customer satisfaction.