Customer Compensation Loss

"Compensation for Customer Losses Due to Repair" refers to compensation paid by the exporter or repair service provider to the customer for additional financial losses incurred during after-sales repair in foreign trade, caused by product quality issues, repair delays, or improper repairs. Common scenarios include: equipment failure causing production stoppage, prolonged repair periods leading to customer breach of contract, and additional costs from parts replacement. This term emphasizes the connection between "repair" and "compensation," distinguishing it from general Quality Claims or Return Compensation. Key points: 1) Define the scope of losses (direct, indirect, lost profits) to avoid unlimited liability; 2) Set a compensation cap, such as not exceeding a certain percentage of the contract amount or repair costs; 3) Keep repair records, correspondence, and third-party inspection reports as evidence; 4) Distinguish liability within and outside the warranty period. Unlike "after-sales repair fees," where the customer pays for repairs, this term refers to the seller compensating the customer for losses.