Customer Compensation Intermediary

"Repair Customer Compensation via Intermediary" is not a standard international trade term (such as Incoterms), but describes a specific business arrangement: when the end customer (buyer) requests repair or compensation due to product failure, the seller (exporter) does not compensate the customer directly, but instead compensates through an intermediary (such as an agent or distributor). This is common in three-party trade or agency sales models, where the intermediary coordinates repairs, claims, and payment transfers. Usage scenario: The exporter signs an agreement with the intermediary, stipulating that the intermediary handles customer complaints first, and the exporter then pays the compensation to the intermediary, who forwards it to the customer. Precautions: It is necessary to clarify the scope of compensation, amount, time limit, and division of responsibilities to avoid misappropriation or delayed payment by the intermediary; at the same time, it should be distinguished from "product liability compensation" and "after-sales repair costs"—the former is a legal obligation, the latter is a contractual obligation. Unlike "commission" or "discount," this term involves compensation to the end customer, not remuneration to the intermediary. In practice, it is recommended to stipulate the rights and obligations of all three parties in a written agreement and keep repair records and compensation vouchers.