Customer Compensation Speed

"Customer Compensation Speed" is not a standard international trade term (such as Incoterms), but a performance indicator in the after-sales process of foreign trade. It refers to the time taken from when a customer raises a repair compensation claim to when the company completes compensation (refund, replacement, repair, or price reduction). Usage scenarios are mostly seen in B2B or B2C cross-border after-sales terms, supplier assessment (KPI), and customer satisfaction management. Notes: Compensation speed is affected by liability determination, quality inspection reports, logistics cycles, payment channels, etc. Too fast may increase fraud risk, too slow may reduce customer loyalty; the contract must specify compensation trigger conditions, time limits, and calculation methods (calendar days or working days). Difference from "after-sales response speed": response speed only refers to the time of first reply to the customer, while compensation speed covers the entire duration from acceptance to actual completion of compensation; difference from "refund cycle": refund cycle only refers to monetary refunds, while compensation speed also includes non-monetary forms such as replacement and repair.