Repair Diagnosis

Repair Diagnosis is a critical step in after-sales service in foreign trade. It refers to the process in which the seller or an authorized service provider inspects, analyzes, and determines the cause of a fault and the repair plan after goods malfunction or are damaged. This term is commonly used in fields requiring after-sales technical support, such as mechanical equipment, electronic products, and auto parts. Usage scenarios include: when a customer complains about a product fault, the seller sends technicians to perform remote or on-site diagnosis; or the buyer returns the faulty part, and the seller diagnoses it before deciding whether to repair, replace, or refund. Notes: 1. Repair diagnosis is usually not the same as the repair itself; diagnosis may incur costs, and responsibility should be clearly specified in the contract. 2. The diagnosis result may affect the applicability of warranty terms, such as whether the damage was caused by human factors. 3. Unlike Quality Inspection, repair diagnosis focuses on analyzing the cause of the fault rather than simply determining whether the product is qualified. 4. Unlike Repair, diagnosis is a preliminary step to repair and may not involve actual repair work. Foreign trade practitioners should clearly agree on the diagnosis time limit, cost bearing, and the validity of the diagnosis report to avoid disputes.