Repair Technician in foreign trade specifically refers to a professional technical personnel dispatched by the supplier or manufacturer to the buyer's location to perform fault diagnosis, repair, maintenance, and commissioning of sold equipment, machinery, or electronic products. It is commonly used in after-sales warranty, technical support, and equipment installation and commissioning scenarios. When using this term, note: 1. Clarify the scope of responsibilities, which usually does not include operation training or modification and upgrading; 2. Distinguish it from 'After-sales Service Engineer', who may be involved in more complex technical solution design; 3. Distinguish it from 'Installer', who is only responsible for initial installation, not repair. Foreign trade contracts should stipulate the dispatch costs, visa responsibilities, working hours, and travel arrangements for repair technicians to avoid disputes caused by unclear responsibilities. In addition, if cross-border dispatch is involved, local labor regulations and tax issues must be considered.
📝 Examples
1. According to Appendix III of the contract, the seller shall dispatch a repair technician to the site within 7 days after receiving the buyer's fault notification, and the relevant travel expenses shall be borne by the seller. (Note: Clarifies the dispatch time limit and cost attribution)
2. The buyer shall provide the repair technician with the necessary work permit and on-site safety protective equipment; otherwise, the buyer shall be responsible for the consequences of delaying the repair. (Note: Defines the buyer's cooperation obligations and risk transfer)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner