Customer Order

Customer Order refers to a formal purchase request issued by the buyer (importer or end customer) to the seller (exporter or supplier), typically containing key terms such as product specifications, quantity, unit price, delivery date, payment method, and trade terms. It is the core basis for the formation of a foreign trade contract and the starting point for the seller to arrange production, stock up, book shipping space, customs declaration, and collect payment. Usage scenarios include: the customer places an order via email, EDI system, or platform (e.g., Alibaba); the seller needs to review whether the order terms are consistent with the quotation and proforma invoice to avoid subsequent disputes caused by discrepancies in specifications, delivery time, or payment method. Notes: 1. Distinguish between customer order and sales contract: an order is an offer from the buyer, while a contract is a mutual agreement; an order must be confirmed by the seller (e.g., by returning a signed PI) to be legally binding; 2. Be alert to soft clauses in orders, such as 'payment after inspection by buyer-designated inspector'; 3. Distinguish from Purchase Order (PO): PO usually refers to a procurement document generated internally by the buyer, while customer order emphasizes the customer demand received from the seller's perspective. In practice, the seller should establish an order review process to ensure capacity, materials, and profit targets are met before confirmation.