Customer Compensation Wholesaler

The term 'Customer Compensation Wholesaler' is not a standard international trade term (such as Incoterms), but describes a specific business scenario: when an end customer (repair customer) files a claim against a wholesaler due to product repair issues, and the wholesaler then seeks recourse from the exporter/manufacturer, the exporter directly compensates the wholesaler. This is commonly used in after-sales repair processes. For example, if the exporter's products have batch quality problems, the wholesaler handles customer repairs and pays compensation first, after which the exporter compensates the wholesaler in the form of goods, discounts, or cash. Notes: The contract must clearly specify compensation trigger conditions (e.g., repair rate exceeding a threshold), compensation calculation method (by repair quantity or amount), responsibility allocation (whether labor and freight are included), and the追溯 period. Unlike 'Customer Compensation,' this term emphasizes that the compensation recipient is the wholesaler rather than the end customer, and typically involves repairs rather than returns or exchanges; compared with 'Quality Claim,' it focuses more on loss compensation in the repair process. Trade practitioners should keep repair records and claim evidence to avoid double compensation or unclear liability.