Customer Compensation Inspection

Repair-related Customer Compensation Inspection is a compound term in foreign trade after-sales procedures. It refers to a specialized inspection conducted by a third-party inspection agency or jointly by the buyer and seller on faulty products when exported products have quality issues requiring repair and the customer raises compensation claims. Its core purposes are: 1. To confirm the cause of the fault and determine liability (whether it is a manufacturing defect, transport damage, or improper use); 2. To quantify losses and provide a basis for repair plans and compensation amounts; 3. To prevent customers from falsely reporting or exaggerating losses. It is commonly used in warranty-period claims for durable goods such as machinery and electronic products. Notes: The inspection should be conducted as soon as possible after the customer raises a compensation claim, retaining original photos, videos, and inspection reports; compensation scope is usually limited to direct losses such as repair costs, freight, and downtime losses, excluding indirect losses or loss of profit. The difference from ordinary 'repair inspection' is that the latter only confirms the fault and repair plan without involving compensation; the difference from 'claim inspection' is that the latter may target non-repair claims such as shortage or damage, while this term specifically refers to compensation inspection arising from repair.