Customer Compensation Testing

Customer Compensation Testing is an internal verification process in foreign trade after-sales service. After a customer files a repair claim, the exporter or manufacturer conducts a small-scale test or simulation evaluation of compensation options (such as refund, replacement, discount, or free repair) to confirm their feasibility, cost, and customer acceptance. Use cases include: product quality disputes, in-warranty failures, and customer claims caused by batch defects. Notes: The test must be based on contract terms and international trade practices (such as Incoterms, UCC, or CISG) to avoid secondary disputes caused by improper compensation; test results should be recorded and used to optimize after-sales policy. Unlike a 'customer satisfaction survey,' which focuses on subjective feelings, this term focuses on the effectiveness and compliance of the compensation plan; it is also different from 'quality inspection testing,' which targets the product itself rather than the compensation process. This term is commonly found in B2B after-sales management and supply chain quality agreements.