Customer Compensation Evidence

"Customer Compensation Evidence" is a professional term in foreign trade after-sales and claims processes. It refers to the supporting documents that the exporter requires the customer to provide in order to verify liability, amount, and scope of compensation when goods have quality defects, need repair, or have caused customer losses. Common evidence includes: third-party inspection reports, repair work orders and expense invoices, on-site photos/videos, email records, customer loss lists (such as downtime losses, replacement part costs), etc. Usage scenarios are mostly when customers file claims, negotiate repair cost sharing, or seek recovery from insurance companies/carriers. Notes: Evidence must be authentic, complete, and traceable, preferably confirmed by both parties or notarized; if insurance claims are involved, it must meet the evidentiary requirements stipulated in the policy. Unlike "Quality Objection," which focuses on declaring that goods do not conform to the contract, this term focuses on evidence for repair and compensation; compared with "Claim Letter," it emphasizes evidentiary materials rather than the claim assertion itself.