Customer Compensation Policy

The Customer Compensation Policy for Repairs is a set of compensation rules and standards established by enterprises in the after-sales stage of foreign trade, applicable when customers suffer losses due to product quality issues, repair delays, improper repairs, etc., during or after product repair. Usage scenarios include: customer complaints about long repair cycles causing production stoppage, recurrence of faults after repair, secondary damage during repair, etc. Precautions: The policy must clearly define compensation trigger conditions, compensation forms (refund, discount, free replacement, bearing freight, etc.), compensation caps, and application procedures, and should be agreed upon in advance in contracts or after-sales terms as much as possible to avoid disputes. Differences from other terms: Unlike the 'Quality Assurance Policy,' which focuses on the product's warranty scope, the repair compensation policy focuses more on compensating customer losses during the repair service process; unlike the 'Return Policy,' which deals with returns for unrepaired or unrepairable products, the repair compensation policy addresses compensation for products already in the repair process.