Customer Dispute

Repair Customer Dispute refers to a disagreement between a customer and an exporter in foreign trade arising from product repair issues, commonly occurring at the after-sales stage. Usage scenarios include: the customer requests free repair or replacement, is dissatisfied with repair costs or turnaround time, or the product still fails to function properly after repair. Precautions: 1. Clarify liability (whether within the warranty period, whether damage was caused by human factors); 2. Keep communication records and repair evidence; 3. Handle according to the contract or platform rules to avoid escalation into a Chargeback or platform arbitration. The difference from a 'Return Dispute' is that the former focuses on the repair process, while the latter involves return and refund; the difference from a 'Quality Dispute' is that the former may be caused by improper use or transport damage and is not necessarily a factory defect. When handling, prioritize negotiation and, if necessary, offer a partial refund or discount to maintain the customer relationship.