The Contract Quality Assurance Contact List is a formal document used in foreign trade contracts to specify the quality assurance responsible persons and contact mechanisms, usually as a contract annex or a separate form. Its core function is to establish a communication channel for quality issues between the buyer and seller, designating quality assurance representatives of each party, contact information, scope of responsibilities, and problem-handling procedures. Usage scenarios include: export of large equipment, long-term supply agreements, custom product orders, and other transactions with high requirements for quality traceability. Precautions: it is necessary to clarify the authority of the contact person (e.g., whether they can confirm quality rectification plans on behalf of the company), response time limits (e.g., reply within 24 hours), and the update mechanism of the contact list (how to notify the other party when personnel change). The difference from a 'Quality Assurance Agreement' is that the latter is a substantive clause of rights and obligations, while the contact list focuses on operational communication paths; the difference from an 'Inspection Contact Sheet' is that the contact list covers quality matters throughout the entire contract cycle, while the inspection contact sheet only targets the pre-shipment inspection stage. Foreign trade practitioners should ensure that the contact list is signed and confirmed by both parties and updated promptly with contract changes to avoid claim delays caused by poor communication.
📝 Examples
1. According to Article 8 of the contract, both parties have signed the 'Contract Quality Assurance Contact List.' Our quality representative is Engineer Zhang (Tel: +86-138xxxx, Email: zhang@abc.com). Please provide feedback on any quality abnormalities through this contact person within 48 hours after receiving the goods. (Note: Clarify the quality communication channel at the initial stage of contract execution.)
2. Since the original quality contact person has left the company, we have updated the 'Contract Quality Assurance Contact List' and sent it by email for your confirmation. The new contact person is Manager Li, effective from June 1, 2025. Quality issues already raised before this date will still be followed up by the original contact person until closure. (Note: Update the contact list when personnel change and clarify transition arrangements.)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner