Customer Management Delivery Method refers to the agreed method of goods delivery between buyer and seller in a foreign trade contract or order, including transport mode, delivery location, risk transfer point, and cost allocation. Common types include FOB, CIF, EXW, DDP, etc. (based on Incoterms 2020). Usage scenarios: quotations, contract signing, logistics arrangements, and customer communication. Precautions: Different delivery methods directly affect costs, risks, and responsibilities; they must be clearly agreed with the customer to avoid disputes caused by misunderstandings of terms. Unlike Payment Method, Delivery Method focuses on how goods are delivered, not financial settlement; it also differs from Mode of Transport, which only refers to specific means such as sea or air freight, while Delivery Method covers the overall framework of trade terms. Choosing the correct delivery method helps control risks, optimize costs, and improve customer satisfaction.
📝 Examples
1. We suggest adopting CIF delivery method for this order, with us responsible for freight and insurance, and risk transferring to you after the goods arrive at the port. (Note: Under CIF, the seller bears freight and insurance, and the buyer bears risk after arrival.)
2. Please confirm your preferred customer management delivery method, whether EXW factory delivery or DDP door-to-door delivery. This will affect the quotation and customs clearance responsibilities. (Note: Under EXW, the buyer picks up from the factory; under DDP, the seller is responsible for the entire transport and import customs clearance.)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner