Merchandiser

A Merchandiser is a key role in foreign trade enterprises, responsible for tracking and coordinating the entire process from order confirmation to cargo delivery. Core duties include: confirming order details with customers (such as price, payment terms, delivery time), communicating production progress with factories or suppliers, arranging inspections, booking shipping space, customs declaration, and document preparation, and handling unexpected issues (such as delays, quality disputes). Usage scenarios are mostly seen in export trade, manufacturing, and purchasing agencies. Notes: Merchandisers need cross-departmental communication skills, familiarity with international trade terms (such as FOB, CIF) and documents (such as bills of lading, invoices), and must be distinguished from 'Sales' — Sales focuses on developing customers and negotiations, while Merchandisers focus on execution and coordination, without directly bearing sales targets. The difference from 'Documentary Clerk' is that Documentary Clerks only handle the preparation and review of documents, while Merchandisers cover a broader full-process order management.