Customer Compensation Subjectivity

The term 'subjectivity of customer compensation claims in repair services' refers to the phenomenon in foreign trade after-sales repair processes where customer compensation demands are often based on their subjective judgment rather than strictly on contract terms or objective standards. This scenario is commonly seen in equipment export, overseas repairs, or return and exchange disputes, where buyers frequently demand compensation citing subjective perceptions such as 'repair not timely' or 'repair effect not up to standard'. Note: Sellers should specify repair standards, response time limits, compensation caps, and dispute resolution methods in contracts to prevent customers from subjectively inflating losses; meanwhile, keep repair records and communication evidence for defense. The difference from 'objective compensation' lies in that the latter is based on quantifiable breach facts (e.g., days of delay, inspection reports), while subjective compensation relies more on customer experience and business relationships. Foreign trade practitioners need to balance customer satisfaction and risk control in negotiations, and transfer risks through third-party inspections or insurance when necessary.