Customer Compensation Delegation

Repair Customer Compensation Entrustment is a special arrangement in foreign trade after-sales service. It refers to a situation where the customer (buyer) needs repairs due to damaged goods, malfunctions, or quality issues, but handling it themselves is inconvenient or too costly. In such cases, the customer entrusts the seller (exporter) or a third-party repair agency to perform the repairs on their behalf, and simultaneously entrusts the seller to claim compensation from the responsible party (such as the carrier, insurance company, or supplier) for the repair costs. This term is commonly used in after-sales repair scenarios for mechanical equipment, electronic products, etc. Usage scenarios include: the customer returns the faulty product to the seller for repair and signs a compensation entrustment letter, authorizing the seller to claim repair fees, freight, and other losses from the insurance company or carrier in the customer's name. Precautions: It is necessary to clarify the scope of entrustment, the maximum claim amount, the division of responsibilities, and the authorization period to avoid disputes over the seller exceeding authority or the customer ratifying afterwards. Unlike 'repair agency,' which only handles repairs and does not involve claims; and unlike 'claim agency,' which only handles claims and does not handle repairs. This term combines repair and claim into one, improving after-sales efficiency, but attention must be paid to the completeness of legal authorization documents.