Customer Compensation Specification

The 'Customer Compensation Specification' is a core document in foreign trade after-sales repair services. It refers to the standardized terms and procedures based on which an enterprise compensates customers for economic losses or extra costs caused by product quality defects, repair delays, shortage of spare parts, or improper repair operations during warranty or repair. Usage scenarios include: signing foreign trade contracts, after-sales repair agreements, quality assurance letters, or customer complaint handling stages. Notes: It is necessary to clarify compensation trigger conditions (such as repair overdue, repeated failures), compensation methods (cash, discounts, free replacement), compensation caps, exemption clauses, and claim time limits, and comply with the laws of the target country. Difference from other terms: Unlike 'Warranty', which focuses on product repair or replacement itself, and unlike 'Return Policy', which focuses on return and refund, this specification focuses on compensation for customer losses in the repair process, emphasizing processization and quantifiability.