Return Reason

Return Reason is the core information that must be clearly filled in when a customer requests a return in foreign trade business, used to record the specific reason why goods are returned. Common scenarios include: the buyer finds quality defects, specification mismatches, transport damage, wrong or missing shipments after receiving the goods, or the buyer voluntarily cancels the order due to market changes. When using this term, note: 1) The return reason directly affects liability attribution and cost bearing; for example, quality issues are usually borne by the seller for return shipping costs, while subjective reasons from the buyer are the buyer's responsibility; 2) It must be distinguished from terms such as 'Return Authorization' and 'Return Policy'; the former is the permission for the return process, and the latter is the return rules; 3) Customers should be required to provide evidence such as photos and videos, and distinguish between the different handling paths of 'return', 'exchange', and 'refund'. Accurately recording the return reason helps analyze product defects, optimize the supply chain, and serve as a basis for subsequent claims or improvements.