Paid Repair refers to repair services provided by the seller or manufacturer to the buyer or user for a fee in international trade. It typically applies to repairs outside the warranty period, due to human damage, or non-quality issues. Unlike Free Repair/Warranty, Paid Repair requires clear identification of the party bearing the cost, repair scope, parts cost, labor cost, and logistics responsibility. Use cases include: after-sales repair, return repair, overseas repair services, etc. Notes: 1) The contract should specify the repair quotation, payment method, and repair cycle; 2) Responsibility attribution must be clarified to avoid disputes caused by unclear responsibility; 3) When import/export is involved, attention must be paid to customs regulatory requirements for repair items (e.g., temporary import/export, declaration of repair goods); 4) Unlike 'paid service,' paid repair specifically refers to the act of restoring a specific product. Compared with 'warranty,' paid repair usually occurs outside the warranty period or outside warranty coverage, with costs borne by the buyer.
📝 Examples
1. Since the equipment is out of warranty, we agree to provide paid repair services. The repair cost includes parts and labor, totaling USD 500. Please confirm and arrange payment. (Note: Repair outside warranty period, with clear cost breakdown)
2. The faulty module returned by the customer has been inspected and found to be human damage, which is not covered by free warranty. We will handle it as a paid repair. The quotation is attached. Please check. (Note: Repair outside warranty coverage, customer bears the cost)
💡 Foreign Trade Tips
Foreign trade terms are the foundation of international business communication
Trade practices may vary slightly by country; pay attention when using them
When using terms in contracts, specify the applicable version (e.g., Incoterms 2020)
For unfamiliar terms, use GlobalSync's multilingual email helper to confirm with your partner