Rotation Regulation

The Email Rotation Regulation is an internal management mechanism adopted by foreign trade enterprises to prevent commercial fraud, protect customer resources, and ensure business continuity. Its core requirement is that emails with the same customer are not handled independently by a single salesperson for a long time, but are regularly or irregularly rotated or copied to other designated personnel (such as supervisors, merchandisers, or team members) for takeover or oversight. It is commonly used for customers in high-risk regions, large orders, or long-term cooperative customers to reduce the risk of salespeople taking customers with them upon resignation, privately altering quotations, or colluding with customers. Precautions include: rotation frequency should be reasonable (e.g., once a month or quarter) to avoid communication confusion caused by frequent switching; customers should be informed in advance and their understanding obtained to prevent distrust; complete email handover records should be kept during rotation. Unlike 'job rotation,' email rotation only targets email handling permissions, not position changes; compared with the 'four-eyes principle,' email rotation emphasizes regular replacement over time rather than dual review for each transaction.