Customer Compensation Team

The 'Customer Compensation Team' is a cross-functional group within the after-sales system of foreign trade, specifically handling customer claims arising from product repair issues. Its core responsibilities include: assessing liability for repairs (e.g., product quality, transport damage, or misuse), determining compensation plans (refund, replacement, discount, or free repair), negotiating with customers and executing compensation, while feeding back issues to improve quality control. Usage scenarios are common in B2B transactions involving machinery, electronics, etc., that require after-sales repair, especially in long-term cooperation or large orders. Precautions: This team should be independent from the sales department to avoid conflicts of interest; compensation decisions should be based on contract terms (e.g., warranty period, exemption clauses) and international trade rules (e.g., CISG); note the distinction from the 'Customer Service Team' (focused on consultation and technical support) and the 'Quality Assurance Team' (focused on prevention and process improvement). Compared with the 'Claims Team', it focuses more on repair-related compensation rather than general commercial disputes.