Customer Compensation Assessment

Maintenance Customer Compensation Assessment is a mechanism in foreign trade after-sales maintenance for evaluating and assessing compensation for customer losses caused by product quality or service issues. It includes: 1) assessing the reasonableness of customer claims and determining compensation amounts and methods; 2) evaluating the performance of internal responsible departments (such as production, quality inspection, logistics) to improve processes. It is commonly used in industries exporting mechanical and electrical products, electronic products, etc., that require after-sales maintenance, when customers raise claims for downtime losses during maintenance, secondary transportation costs, or product damage compensation. Notes: Compensation assessment should be based on contract terms (such as warranty period, scope of exemption) and international trade practices (such as the United Nations Convention on Contracts for the International Sale of Goods), avoiding excessive compensation or shifting responsibility; it should also be distinguished from terms such as 'quality deduction' and 'return claim', which usually target batch quality issues, while maintenance compensation focuses more on individual repair incidents. The difference is that Maintenance Customer Compensation Assessment emphasizes the combination of internal assessment and customer compensation, rather than purely external claims settlement.