Customer Compensation System

The Customer Compensation System for repairs is a management mechanism in the after-sales process of foreign trade. It refers to a full-process system in which an enterprise reviews, determines liability, compensates, and records customer complaints or losses related to repairs in accordance with contract terms, warranty policies, or platform rules. Use scenarios include: cross-border B2B after-sales claims, A-to-Z claims on B2C platforms such as Amazon, secondary losses caused by failed repairs within the warranty period, and disputes over repair compensation for logistics damage. Notes: It is necessary to clarify compensation trigger conditions (such as non-human damage and within the warranty period), compensation caps (such as a percentage of the order amount), burden of proof (photos, videos, inspection reports), and processing time limits; at the same time, it should be distinguished from the 'return and refund system' (which focuses on returns) and the 'quality claim system' (which focuses on production defects), as repair compensation focuses more on customer losses caused by the repair service itself. In addition, enterprises should keep complete communication records to avoid platform penalties or customer loss caused by improper compensation.